Testimonials

I cannot explain how great these people are. Ron, the owner is super professional and fast to reply – which are two qualities I look for in a company that I need in a pinch (when a rat is in my apartment).

I was honestly a bit nervous as I was referred by a coworker and literally every review is positive (which means you are paid to or they take money off), but they were as advertised.

Ron had his tech Joe out to our apartment faster than our braindead landlords and Joe showed me explained throughly and with fact based evidence (droppings) that it was actually a baby rat. He patched numerous entry points, set multiple traps, and assured me they would not be coming back.

I was not paid nor had a discount for this interview – they are just that good!

I used this company for the first time abt 3 years ago. The owner himself answered the call and scheduled a service ASAP. The person servicing the apartment came on time, completed the services and I never had any issues again in that apartment. Before using the company I had anxiety abt coming home, being home etc.

When I moved this past year, it was one of the important things on my list to get done before moving in, right up there with installing internet. Again Ron answered, coordinated and even communicated via text which was convenient for me. The person came on time, checked all the perimeters, sealed what needed to be.

It’s honestly money very well spent for the peace it brings me.

Professional, fast, and the job gets done.

Excellent. Meticulous. I wasted a lot of money on many professionals. I would have saved a lot of money and had peace of mind must sooner if I had gone with this company. Joe was the only person that pulled out the fridge. That’s the type of professional you need- someone that is serious about finding every single hole or access point. Peace is priceless. I have young children. I need someone that has a keen eye and does this line of work with care. Thank you.

I called City Express frantic this morning after seeing a little critter. Ron answered and was able to schedule a service today. I am so pleased with the job that was done, the exterminator took his time with covering up holes and finding entryways. He answered all my questions, went through the entire apartment and made sure I was happy with the outcome. I look forward to my 30 day visit and I hope I never see one of those things again! Ron called me after the visit to ask how the service went and to see if I was feeling better. I can finally sleep in peace tonight. Excellent service, 100% recommend.

Picture this: It’s Thursday night, 9:06pm, December 22nd, right before the long Christmas weekend. You are finishing a long day of work in your Flatiron office, alone on your floor, preparing for one more full day of work before the break. Out of the corner of your eye you see a frantic and scary mouse scurrying back and forth on your rug. You scream, and the mouse hides behind the couch.

Who you gonna call?

Fortunately, I called City Express Exterminating. On Friday morning I reached this company, and my paniced plea for help was received calmly by Ron. He assured me that it was possible, even with the holiday weekend, to send help out later that day yes – Friday, December 23!

Richie arrived even earlier than scheduled. He looked over the office surroundings, and professionally and acutely assessed the situation. He explained to me the holes that were allowing for the infestation, and how he was going to stop them. He took extra care to explore any possible openings around the radiator and plugged those as well. We reviewed additional prevention strategies, and agreed that leaving bait boxes were the most that my stomach could handle. He assured me that it was VERY unlikely any more vermin could enter the office, but he would return in a month just to make sure that the holes were still plugged, and the boxes hadn’t been touched.

Did I mention this all took place on Friday, December 23rd, and that every other company had already closed for the holiday?

Living in New York City is a blessing and a curse. The curse is dealing with threats from vermin who don’t take Christmas off. The blessing is having resources like City Express Exterminating. They are a first rate company, providing professional, thorough, responsible, and efficient services. I thank Richie and this company for helping me get through the end of the year with my nerves in tact, my business thriving, and with the knowledge that I am well prepared for any rodential challenges in 2017.

In my apartment I saw a tiny mouse scurry into the heat radiators one late night. I decided to do a search for an extermination company that would be able to take a look the next day because I was so terrified.

Luckily City express Exterminating was able to accommodate my concerns and come the next day. The specialist did a full walkthrough of every inch in my apartment and set up traps and barriers in all areas where mice could come in. They explained that I didn’t have an infestation and it was probably just an lone mouse trying to find warmth in the winter. I haven’t yet seen a mouse again.

I’m knocking off one star because they are pretty pricey and I was told the credit card machine was not working which was kind of odd. I do think this should be made aware early on because many people may not keep that amount of cash on hold or would like to benefit from credit card cash back services. Also another reason for the deduction is I was supposed to get a 30 day follow up but didn’t receive one.

About a month ago we had a little mouse pop up in our Manhattan apartment. After living in NYC for 10+ years, this is the first time I’ve dealt with a rodent of any sort, so it’s a pretty jarring experience when you see a mouse run across your kitchen, especially when you have a newborn baby crawling around the house.

I emailed City Express, and the next morning Ron got in touch, and within a few days a 2 of his team members came over. They were very thorough, filled all the gaps, laid down some traps, etc. Unfortunately a few weeks later the mouse showed up again. Ron scheduled Greg to come back out (today) and he was fantastic. He worked with our building handyman to pull the dishwasher out, as we weren’t able to get behind the dishwasher the first time they came out.

Ron has been very responsive and helpful throughout the process, and I again can’t stress enough how great Greg was. We’re confident the job is done and the mouse have no way of getting into the apartment at this point, but even though we don’t know for certain, Greg did everything he could on his end.

They are truly wonderful. I spotted a few tiny bugs near my bed and freaked out. My building manager had an exterminator who came to inspect and claims he saw nothing. A few days later I saw them again, as well as me getting bites.

I called them at 4am and Ron answered my call. He was wonderful and told me what the process is. Later that day he sent someone over who inspected and sprayed my apartment. 10 days later someone else was sent and did a follow up. Any questions I have, Ron answers.

A great dude with a great company. Would recommend 100%.

Greg came over to my NYCHA apartment and filled in the gaps. He told me where the rats like to live and where it goes pooping, etc.

He was not able to catch the rat but he helped rat proof my home. For that I’m forever grateful. Greg also taught me where to place traps etc – the trap ultimately worked. Without his pointers about where to place the rat trap, I highly doubt I would’ve caught it this quickly. That plus plugged in holes means no more rats for like forever.

Thanks again!

I called them late afternoon on a Sunday and got a response right away. Unfortunately, they weren’t able to get some one out same day (although given the time when I reached out, I was not surprised and don’t fault them for). Someone did visit me first thing the next morning and did a thorough inspection. A follow up is scheduled in 30 days but so far I am happy with the service.

I’m just seeing my review from last year and this will be very similar, so give City Express points for consistency. My wife, while feeding our newborn, saw a mouse around 3:00 in the morning. By 8:00 am, on what was certainly one of the hottest and muggiest days of the year, Greg was in our apartment and on the hunt. It may be luck that City Express had someone available when we we were in need (twice!), but what isn’t luck is their professionalism and thoroughness. And Greg deserves another call-out. He was great.